24/7 ALARM RESPONSE
Alarm Response Security Services
When your intruder or fire alarm goes off, a trained Pride K9 officer attends to find out why and deal with it, day or night.
WHY IT MATTERS
Someone to answer the alarm when you can't
An alarm that nobody attends is only a noise. Police cannot attend every activation, particularly when nothing has been confirmed. That leaves business owners either driving out themselves or hoping nothing is wrong.
Our alarm response service puts a trained, SIA-licensed officer on the road instead. We work with your alarm monitoring or CCTV control room, and when an activation is passed to us our officer attends your site, checks the premises and takes the right action. Every activation, whether it turns out to be false or real, is treated with the same priority.
Our officers are trained to assess what has happened, secure the site and communicate with controllers, the emergency services and your nominated contacts.
Response protocols are built around you. Before the service starts we agree who should be called, in what order, how the officer gets on site, which areas matter most and what should happen if damage is found. A shop, a factory and an empty office block each need a different plan, and ours reflects that.
THE RESPONSE PROCESS
What happens when your alarm activates
Activation received
Your monitoring centre or control room alerts us, with any information from the alarm or cameras.
Officer dispatched
A response officer, or a dog unit for larger or higher-risk sites, is sent to your premises.
Site check
The officer checks the perimeter and, if we hold your keys, the inside of the building, following your agreed instructions.
Action and escalation
Intruders, damage or hazards are dealt with and the police or other emergency services are contacted where needed.
Report
You receive a report of what was found and what was done, including any recommendations.
WHAT YOU GET
Features of our alarm response service
24/7 availability
Officers ready to attend at any hour, including weekends and bank holidays.
Trained response officers
SIA-licensed staff trained to assess alarm events and act safely and correctly.
Dog unit option
NASDU-approved security dog handlers can respond to sites where a search is likely to be needed.
Find out moreMonitoring integration
We work with alarm monitoring platforms and control rooms so our officers get the information they need.
Tailored response plans
Written instructions agreed with you, covering contacts, access and what to do in each situation.
Post-incident reporting
A clear record of every call-out, with findings and recommendations for improving security.
ALARM RESPONSE & KEY HOLDING
Why alarm response works best with key holding
Without keys, a response officer can only check the outside of your building. If we also act as your keyholder, the same officer can let themselves in, check each area and make sure the premises are secure before leaving.
Our key holding service covers how your keys are stored and logged. Many clients take both services together, and some add mobile patrols so the site is checked between activations as well.
WHO WE PROTECT
Alarm response for commercial, industrial and residential property
We design response protocols around the type of property and its risks. Our officers regularly attend:
- Offices, shops, showrooms and commercial units
- Warehouses, factories and industrial estates
- Construction sites with temporary alarms or monitored cameras
- Vacant buildings awaiting sale, letting or redevelopment
- Farms and rural premises
- Residential property
MONITORED CAMERAS
Response for monitored CCTV and security pods
Alarm response is not only for traditional intruder alarms. If you use our rapid deployment CCTV towers and security pods, a verified detection can be escalated to a response officer or dog unit in the same way. That gives you cameras that detect and people who respond. Sites that need a more permanent presence can move to static security guards. We provide alarm response nationwide from our base in Walsall, for single premises and for portfolios spread across the country. See our areas we cover page for more detail.
FAQs
Alarm response FAQs
What is an alarm response service?
An alarm response service sends a trained security officer to your premises when your alarm activates. The officer checks the site, deals with anything they find and contacts the police or other services if needed. It means someone qualified attends every activation, without you or your staff having to go out.
Do I need key holding as well as alarm response?
You do not have to, but it helps. Without keys an officer can only check the outside of the building. With our key holding service the same officer can enter, check inside and secure the premises. Most clients combine the two for that reason.
Will you respond to false alarms?
Yes. We treat every activation with the same priority because you cannot know it is false until someone has checked. If it turns out to be a fault or a false trigger, we report what we found so you can get the system looked at and reduce future call-outs.
Do you work with my existing alarm monitoring company?
Yes. We work closely with alarm monitoring and CCTV control rooms. Once we are set up as your response provider, activations are passed to us so an officer can attend. Tell us who monitors your system and we will arrange the details.
Can a dog unit respond to my alarm?
Yes. For large sites, yards or buildings where an intruder may still be inside, we can send a NASDU-approved handler and dog. The dog can search areas quickly and safely, and the team provides a strong deterrent while the site is checked.
Request a quote
Get a quote for alarm response
Tell us about the site, the problem you are facing and the hours you need covered, and we will come back to you with a price and a plan. No obligation.
Prefer to talk? Call 0344 800 7066 any time — we answer 24 hours a day.
Call our experts today
Talk to a security specialist about your site, any time of day or night.
0344 800 7066Request a quote