Privacy Policy

How we obtain, store and use your personal information when you use our website or get in touch with us.

About This Policy

This privacy policy explains how Pride K9 Security Services Ltd ("Pride K9", "we", "us") obtains, stores and uses your personal information when you use or interact with our website, www.pridek9.co.uk, or when we otherwise collect your personal information.

This policy has been in effect since 31 August 2018 and is written to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. It gives a general overview and should be read together with our Cookie Policy.

Data controller: Pride K9 Security Services Ltd, Walsall, WS1 3BZ. Registered in England and Wales, company number 14154521. We are registered with the Information Commissioner's Office (ICO).

How We Collect Your Information

We collect personal information when you provide it to us, for example when you contact us by phone or email, or request a quote or brochure through our website.

We also collect some information automatically when you use our website, through cookies and similar technologies.

Personal Information We Collect

Information you give us: your name and contact details, including your telephone number and email address, and any details you include in your enquiry.

Information from your use of our website: this may include your IP address, approximate location, browser type and operating system, referral source, page views and the path you take through our website.

How We Use Your Personal Data

We use your personal data for business and administrative purposes, in particular to respond to your enquiry and contact you with further information, to improve our website and services, and for advertising and analytical purposes.

We do not sell your personal information, and we do not disclose it to third parties for their own marketing.

Keeping Your Personal Information Secure

We treat your personal information as we would expect others to treat ours. We use appropriate technical and organisational measures to protect it, including encrypting the data collected through forms on our website and storing that data on secure servers. We only give access to your personal information where it is necessary. Our business is certified under the Cyber Essentials scheme.

How Long We Keep Your Information

We keep personal information for no longer than necessary, usually 2 years, unless we need to keep it for longer to meet legal or contractual obligations to you.

Our Use of Cookies

Our website uses cookies and similar information-capturing or analytical technologies, such as Google Analytics, and may use retargeting cookies. To find out more, please read our Cookie Policy.

Your Rights

You have the following rights in relation to your personal information: to ask what personal information we hold about you and be told how it is used; to have inaccurate information corrected; to have your personal information removed from our records; to withdraw any consent you have given for us to use your information for marketing; and to complain to a supervisory authority. In the UK, the supervisory authority is the Information Commissioner's Office (ico.org.uk).

If you ask to access your data, we may ask you for appropriate evidence of your identity, such as a copy of your passport or an original copy of a current utility bill. We will respond within one month of receiving your request.

Contact Us About Your Data

This website is owned and operated by Pride K9 Security Services Ltd. If you have any questions about this policy, or concerns about how we use personal data, please contact us by email at info@pridek9.co.uk, by phone on 0344 800 7066, or by writing to Pride K9 Security Services Ltd, Walsall, WS1 3BZ. You can also use our contact page.

Changes to This Policy

We may update this policy from time to time by publishing a new version on our website. Please check this page occasionally to make sure you are happy with any changes.

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